IT Interventions

Queue Management System (QMS)

Queues are primarily formed when customers request for a service. In healthcare, patients are the customers where outpatient clinics, laboratory diagnostic centers are the service facility. In a typical healthcare center, it consists of one or more service counters with one or more servers where patients are entertained. Mostly queues formed at healthcare facilities are ubiquitous and cause a lot of frustration as prolonged delay in services are observed. This results in patient discomfort resulting in medical conditions that can increase subsequent poor health outcomes. Given the problems and negative consequences faced by patients due to poor queuing at healthcare patient flow management systems arise as the best solution to overcome this problem. Our patient queue management system makes your patient service area more informed and increases operational efficiency.


Public Address System (PAS)



A public address system (PA system) is an electronic system comprising microphones, amplifiers, loudspeakers, and related equipment. It increases the apparent volume (loudness) of a human voice, musical instrument, or other acoustic sound source or recorded sound or music. PA systems are used in any public venue that requires that an announcer, performer, etc. be sufficiently audible at a distance or over a large area. Typical applications include sports stadiums, public transportation vehicles and facilities, and live or recorded music venues and events. A PA system may include multiple microphones or other sound sources, a mixing console to combine and modify multiple sources, and multiple amplifiers and loudspeakers for louder volume or wider distribution. With staff and visitors to communicate with and direct around buildings, sound systems can assist by broadcasting messages and information to waiting areas and communal spaces very easily at the touch of a button. PAS Systems can also be augmented with pre-recorded messages for repeated broadcast of routine announcements and linked to department intercoms. Waiting areas can receive background music in between announcements, and where privacy is required in quiet areas, sound masking can reduce any confidential conversations taking place in consulting rooms. All PA systems have the potential for audio feedback, which occurs when a microphone picks up sound from the speakers, which is re-amplified and sent through the speakers again. It often sounds like a loud high-pitched squeal or screech, and can occur when the volume of the system is turned up too high. Feedback only occurs when the loop gain of the feedback loop is greater than one, so it can always be stopped by reducing the volume sufficiently.